Patient resources

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

Trident Health System provides many unique programs and services. Patient care services at Trident Health System provide both you and your family with quick, convenient emergency care, and the emotional, psychological and educational support you need. A hospital can be a place where you and visitors may be under great stress. Because of this, Trident Health System spends a great deal of time and effort to create an environment that is safe and comfortable for you and our visitors and guests. There are many policies and procedures in place to ensure safety. You and your visitors will still need to take some precautions to safeguard your own well being.

• You will come in contact with many different people who will ask you the same type of questions several times. Please be patient — this is done to provide safe and effective care to every patient who walks through our doors.
• Please bring any past medical records you may have.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Ask what to expect while you or your loved one is in the hospital.
• If you have any questions for your doctor or nurse, write the questions down as you think of them, that way you will not forget them. When your doctor or nurse comes to see you refer to your list of questions.
• We want you to understand everything that we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
• You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.

Below you will find more information about our services and amenities available to you, our patient, and your loved ones, some of which include:

• Guest Wi-Fi
• H2U benefits
• Health ministry/faith community nursing
• Notice of privacy practices
• Patient rights and responsibilities
• Plus Care Network
  

Access your medical records

We're always looking for ways to make healthcare simpler and more accessible, and that includes getting copies of your medical records. You can easily access your medical records using our online patient portal.

Interpreter services

Sign language and oral interpreters, TTY’s/TDD’s, assistive listening devices or other auxiliary aids and services are available free of charge to you and your companions who need them for effective communication. For assistance, please contact any hospital personnel.

Make an appointment

We want it to be as simple as possible for you to get the healthcare you need. Find a doctor or nurse practitioner and schedule your office visit online.

Manage your medical history with One Medical Passport

Use One Medical Passport to control your medical history information.

Patient portal

Connect with your doctor's office and access your health information by visiting our health portal.

Register for your visit

If you have an upcoming visit or procedure at one of our facilities, you can come prepared. Complete your registration paperwork from the comfort of your own home.

SMS updates for surgery patients

Communication between you, your family and our providers is key when he comes to high-quality medical care. If you or a loved one has a procedure, you can get surgery updates via text message.